Shipping & Handling
Before You Order: Key Timelines and Costs
Getting your order from our warehouse to your doorstep involves a few distinct stages, and the total time you'll wait is a combination of processing, shipping, and final delivery. We handle order preparation Monday through Friday, with no processing activity on weekends. Once you place an order, it moves through our system within 2 business days, and we hand it off to the carrier the day after processing is complete. The cost to ship your package is calculated at checkout and will fall somewhere between US$6.99 and US$15.99, depending on the specifics of your order. We move goods using a mix of sea, air, and ground transportation, selecting the method that best suits your destination country.
Where We Deliver
We ship to a wide range of countries across North America, Europe, Asia, and Oceania. If your location is on the list below, we can get a package to you:
- United States
- United Kingdom
- Canada
- Australia
- Austria
- Norway
- France
- Germany
- Belgium
- Switzerland
- Denmark
- Hungary
- Italy
- Luxembourg
- Netherlands
- Poland
- Sweden
- Spain
- Japan
- Finland
- Ireland
- Portugal
When Your Order Will Arrive
Packages typically arrive within 7-14 working days for customers in the United Kingdom, United States, Canada, and Australia. For all other destinations we serve, the transit window extends to 10-18 working days. These figures are our best estimates based on carrier performance, not a guarantee of a specific delivery date. To set expectations clearly, the final leg of the journey—the delivery time—is generally 2-7 days, while the broader shipping phase spans 7-15 days.
What Can Delay Your Package
Several factors outside our direct control can stretch the estimated arrival window. The accuracy of the address you provide is critical; if information is incorrect or missing, we will need to reach out to correct it, which immediately adds time to the process. International shipments must clear customs, and your local customs office may require extra documentation or simply take longer to release a package, causing further delays. Additionally, severe weather or other unforeseen events can interrupt carrier networks and lead to minor holdups. We appreciate your patience when these situations arise.
Receiving Your Delivery
The final delivery is handled by either your local post office or a local courier, and in most areas, the package will arrive with your regular mail. If no one is available to accept the delivery, the postal service will typically leave a notice card explaining how and where you can collect it. Remember that every timeline we provide is an estimate, contingent on the carrier’s ability to complete the delivery, and that the total time you experience is a blend of the 2-7 day delivery window and the 7-15 day shipping period.